At Essential Essence Inc., we strive to provide you with the best products and service. Currently, we do not accept returns. However, if you have received a damaged product or encounter any issues with your candle, we are here to assist you.
Damaged Product or Issues
If you receive a damaged product or experience any issues with your candle, please notify us within 72 hours of receiving your order. This prompt notification allows us to address your concerns effectively. To assist us with your claim, we kindly request that you include clear photos of the damage or any issues you've encountered with your candle.
Our priority is your satisfaction, and we will work diligently to resolve any problems you may encounter with your purchase.
If you have any questions or need further assistance, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to ensure your experience with Essential Essence Inc. is exceptional.
Thank you for choosing Essential Essence Inc. for your candle needs!